Refund & Returns Policy

Last Updated: 17 Sept 2026

At WePlage, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return eligible products within 7 days from the date of delivery if:

• The item is unused and in its original condition.
• The item is returned in its original packaging with all tags, labels, and accessories intact.
• You provide proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Gift cards and vouchers.
• Downloadable digital products.
• Perishable goods.
• Intimate, hygiene, or personal care products that have been opened or used.
• Clearance or final sale items (unless defective).

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Photos of the item and packaging.
• A brief description of the issue.

After verification, we will arrange a replacement, refund, or store credit, as applicable.

4. Return Process

To initiate a return:

1. Contact our customer support at support@weplage.com
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.
4. Ship the item to the return address shared by customer support.

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your payment provider.
• Refunds typically appear within 5-10 business days after approval.

Shipping charges are generally non-refundable unless otherwise required by law or due to an error on our part.

6. Exchange Policy

We offer exchanges for items that are:

• Defective or damaged.
• Incorrectly shipped.
• Eligible according to our return conditions.

Exchange requests must be submitted within the applicable return period.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, you may need to follow the standard return procedure after delivery.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.
4. If you have completed these steps and still have not received your refund, contact us at weplage28@gmail.com

9. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

WePlage
Email: support@weplage.com
Phone: 9623691807
Address: SN- 23 Hingane Khurd, Aanand Vihar,Pune